Privacy Policy

Basic information on data protection

CENTRE VETERINARI CELRÀ (hereinafter collectively and indistinctly referred to as "CVR", "we", "our" or "us"), is a veterinary centre.

This Privacy Policy of our website https://centreveterinaricelra.com (hereinafter, the "website"), regulates the protection of personal data, both of our visitors and of any other interested parties who provide us with information through it, the information of which is processed by CVR as part of the provision of services (hereinafter and collectively, "you" or the "user" and, in the plural, "you" or the "users"). In this regard, CVR is committed to the processing of your data in accordance with (i) REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, as well as (ii) Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we inform you about the processing of your personal data during your relationship with CVR and after the termination of this.

In this regard, CVR informs of its Privacy Policy, with the aim of making users aware of the processing of their data, as well as the fundamental principles on personal data protection that it applies. Nevertheless, certain services provided or that may be provided in the future on the website may contain specific terms of use with provisions regarding personal data protection that prevail over this Privacy Policy.

In relation to the above, we urge all users to read this Privacy Policy carefully in order to be informed about the rules and practices we have developed to protect personal data and to better understand our relationships with third parties who may have access to this data.

In any case, the user is solely responsible for the veracity of the information they provide to the website and, if in the future CVR wishes to use it for purposes other than those mentioned, we will inform you of these new purposes and request your consent, if necessary.

By using our website, you acknowledge that you have read and accept this Privacy Policy, our Cookie Policy and our Legal Notice.

1. Who is responsible for processing?

Contact details of the data controller: MAGNO MANEU MARCOS., with CIF 40308573S, residing at C/ Maria Cristina 11, 17460 Celrà (Girona) and contact email magnomaneu@gmail.com

2. What are the data protection rights of users?

Users can request the following rights:

• Right to request access to personal data: you may ask CVR if it is processing your data and, if so, access it.
• Right to request its rectification if the data is inaccurate, or to complete the data we have that is incomplete.
• Right to request the deletion of your data.
• Right to request the limitation of its processing: in this case we will only keep it for the exercise or defence of claims.
• Right to object to processing: CVR will cease processing personal data, unless it must continue to be processed for legitimate reasons or for the exercise or defence of possible claims.
• Right to data portability: in the event that the user wants their data to be processed by another data controller, CVR will facilitate the transfer of their data to the new controller.
• Right not to be subject to a decision based solely on the automated processing of your personal data.

If you have given consent for a specific purpose, you can withdraw it whenever you wish, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

In any case, at the moment the user exercises their right to erasure, all personal data linked to their account, as well as the information and content integrated into their profile, will be cancelled. Likewise, if the user exercises the right to erasure over the data necessary for CVR to provide the services of the website, CVR will be obliged to terminate its relationship with the user, proceeding to unsubscribe them, without the right to any claim from them.

To exercise their rights, users must send a written communication to the registered office of CVR or to the email address indicated in section 1 of this Privacy Policy, including in both cases a photocopy of their ID or another equivalent identification document.

3. How can you file a complaint with the Spanish Data Protection Agency?

You can use the models and forms regarding the rights mentioned in the previous point by going to the official page of the Spanish Data Protection Agency.

Complaint to the Control Authority: if you believe that CVR is managing your personal data inadequately, you can direct your complaints to CVR or to the corresponding Control Authority. In Spain, you should contact the Spanish Data Protection Agency.

4. In what cases do we collect personal data about you and what type are they?

According to this Privacy Policy, any information that identifies you or can be used to identify you, such as your name, address, phone number or email address, is considered "personal data".

If you decide to provide us with your personal data, CVR will have access to the data contained in each of the forms you fill out or those you provide to the various email accounts that CVR makes available to you to contact us.

This data is processed when you interact with CVR and our representatives; when you participate or request to be considered for participation in activities related to CVR, such as service provision; when you interact with the website by being asked to provide personal data, as described in this Privacy Policy and Cookie Policy; when you register on our website or use certain functionalities without registering, such as participating in our interactive services.

a) Personal data that the user voluntarily provides:

• First and last name.
• Phone.
• Any information provided via email or online forms.

b) Personal data that our website obtains from your computer or electronic device:

• Cookies, only for the website.

If you wish to know more about CVR's use of cookies, please refer to our Cookie Policy.

5. How do we use users' personal data?

CVR informs applicable users that the personal data they provide and we collect will be recorded in the CVR Data Processing Activities Register, and will be used for the purpose of:

• Respond to queries or requests for information that users may make;
• Provide our services in accordance with the Legal Notice;
• In the event that the user has checked the corresponding box for this purpose, keep them informed by sending notifications/newsletters via email and/or other electronic means, the content of which will mainly relate to our services, activities, projects, updates and new features of the website.
• Use them for any other purpose required or permitted by applicable legislation or for which you have given your consent.

6. Why do we process your personal data?

CVR may process your personal data based on any of the following legal bases: (A) legitimate commercial purposes of CVR; (B) as necessary for the performance of a contract to which you are a party; (C) when you have given your consent; (D) when necessary to comply with CVR's legal and regulatory obligations.

(A) Legitimate commercial purposes of CVR

Processing activities:

• Promotion and evaluation of CVR's services.
• Response to requests for technical and operational information about the website, as well as those related to the services offered by CVR.
• Identify and contact you as a web user or client.
• Sending electronic commercial communications about services or products similar to those requested/contracted.

(B) Manage and comply with a contract

To manage our relationship through our website by virtue of any documents accepted/signed by the user.

(C) Consent

Provided by the same user for the collection and processing of their personal data (e.g., for the sending of newsletters). Transparency of the applicable regulations in force, if applicable.

(D) Comply with legal and regulatory obligations

Any that are applicable and in force at any given time.

7. Who will be able to access your personal data?

Depending on the purposes for which personal information is collected, the following persons may access this information, indiscriminately:

• Authorised personnel of CVR or their representatives acting on behalf of CVR, subject to the applicable data protection laws;
• Regulatory authorities or other third parties in accordance with applicable laws;
• Third parties (service providers that process information as data processors, under the instructions of CVR). All of this only after taking the necessary measures to ensure that we can share this information in compliance with applicable data protection laws and under the subscription of a data processing agreement.

We will not sell or disclose to third parties any information or personal data that you have provided on our website and that may identify you directly or indirectly.

8. Where is your personal data processed?

Certain providers and service providers, such as email servers, may have personnel or systems located outside the European Economic Area (EEA). Therefore, CVR may carry out international transfers of personal data outside the European Economic Area (EEA). If such transfers were to take place, CVR would do so in compliance with applicable data protection laws. Regardless of where your personal data is collected or processed, CVR ensures and guarantees that service providers maintain appropriate administrative, technical, and physical security measures to protect information about you.

9. How do we protect your personal data?

CVR has adopted security measures to prevent the loss, misuse, or unauthorised accidental access to your personal information or its improper modification or disclosure. Additionally, we will limit access to your personal information to those who need to process that information for business purposes, who will only process your personal information in accordance with our instructions and will be subject to a duty of confidentiality.

We have implemented procedures to address any potential information security breach and we will notify you and any relevant regulatory body of any suspected breach, as appropriate, in accordance with our legal obligations.

If you have a username and password for any of the features of our services, you are responsible for keeping your password confidential. You must not disclose your password to anyone. Furthermore, you should take reasonable precautions when using an electronic device that is not yours or in a public environment.

Third parties will only process your personal data in accordance with our instructions and when they have agreed to treat the information confidentially and keep it secure.

10. How long will we retain your personal data?

CVR processes your personal data for the period necessary to fulfil the purposes set out in this Privacy Policy, as well as to retain your personal information in compliance with the provisions of applicable laws and regulations.

The criteria we follow for this is determined by:

• The purpose of the collected data and the fulfilment of that purpose.
• The reasons for which the data is collected: e.g., in the case of consent, you can revoke it at any time.
• Mandatory storage periods according to contractual and regulatory requirements.

Please note that in some cases CVR is required to retain certain data about you.

11. Confidentiality

The professionals working at CVR who have had any involvement in the services provided to the user are committed to not disclosing or using the information they have accessed. The information provided by the user will, in any case, be considered confidential, and may not be used for purposes other than those related to the management linked to their requests and the services contracted with CVR, if applicable. In this regard, we are committed to not disclosing or revealing information about the user's claims, the reasons for the requested advice, or the duration of their relationship with them.

12. Special category of personal data

We will not collect or process any particularly sensitive personal data or data included in the special category of personal data of users, unless it has been explicitly provided to us. The special categories of personal data refer to information related to race or ethnic origin, political opinions, religious or philosophical beliefs or other beliefs of a similar nature, trade union membership, genetic data, biometric data for the exclusive purposes of identifying a natural person, health data, sexual life or sexual orientation.

13. Policy on child use

This website is not designed or directed at children under eighteen (18) years of age without parental or legal guardian consent. In this regard, we do not deliberately collect information from these individuals. In any case, if parents or legal representatives believe that their children have sent us personal data without their consent, please contact us by writing to magnomaneu@gmail.com.

14. Direct marketing

We will not use users' personal data for direct marketing purposes without your express prior consent.

If at any time you decide to stop receiving commercial or promotional information from CVR, you can, at no charge and without having to provide any justification, unsubscribe from direct marketing campaigns and object to the future processing of your personal data for these purposes by sending us an email at magnomaneu@gmail.com or by using the ‘opt-out’ option in the subject of the email. You can also use the unsubscribe procedure provided in any promotional message you receive from CVR.

Please note that, even if you decide not to subscribe or unsubscribe from promotional emails or newsletters, we may still need to contact you regarding important non-commercial information, such as problem-solving, error detection and prevention, or, in general, to comply with the Legal Notice of the website.

15. Automated decision-making

We will not use automated decision-making processes, including profiling, unless you have explicitly authorised us to do so. In this case, we would inform you about the logic used in the decision, as well as the meaning and the expected consequences of this processing for you.

16. Links to other websites

On the CVR websites, there are links to other websites that we consider potentially useful and informative for you. However, please be aware that we do not endorse or recommend the content or services of these websites, nor are we responsible for their privacy policies. We recommend that you consider and read the privacy policies of all the sites you visit. Remember that what is stated in this Privacy Policy only applies to the data that CVR collects and/or processes.

17. Modifications and integrity of our Privacy Policy

We will only use your personal data in accordance with the Privacy Policy in force at the time we collect your personal data. CVR reserves the right to modify this Privacy Policy at any time, publishing these modifications on our website, which is why we recommend that you visit it each time you access the Privacy Policy. If at any time we decide to use personal data in a manner different from that declared at the time of its collection, we will inform you by email, provided we have it. At that time, you will be given the option to authorise other uses or disclosures of the personal data you have provided to us prior to the modification of our Privacy Policy.

In the event that any clause of this Privacy Policy is annulled or deemed null, the remaining conditions will not be affected, fully retaining their validity and effectiveness, in accordance with the applicable regulations in force at any given time.

Last updated: July 2026.